Policies

A majority of our fish tagging and affiliated products are intended for professional use only, and the end user is solely responsible for following all relevant laws and policies, and obtaining all permits and licenses required for the use of these products.

Unless you are legally contracted with Hinchinbrook for scientific consulting services, the information provided by Hinchinbrook or its partners is not intended nor is it implied to be a substitute for research planning advice. Hinchinbrook is not liable for any loss, damages, costs or liabilities arising from the use of this information or any of our products or services. 

Most stock products are held in inventory in the USA and we attempt to fulfill all such orders within one business day. Shipping methods vary by product and most orders are received by US customers within 3-5 days of order. If you require specific shipping methods or expedited shipping options please contact us directly before placing your order. We will notify you if your order is expected to be delayed for any reason. Additional shipping and customs clearance time should be expected for international orders including Canada and Mexico.  

Custom tags and electronic measuring boards are all made to order. Production time typically averages 4-6 weeks but may be slower during peak times. Products are shipped to the customer from our production facility in South Australia. Global shipping disruptions and customs clearance may delay final delivery to destination through no fault of Hallprint/Hinchinbrook. If orders are required by a specific date please contact Hinchinbrook to request expedited production (cannot be guaranteed). 

Any additional costs incurred at the final destination such as customs clearance, taxes, duties, etc. are payable directly by the customer.

The customer is responsible for verifying the correct model, size, style, color and ID series of the product they are ordering. Please contact us prior to purchase if you are unsure of the best product for your intended use. All returns of stock items will incur a 50% restocking fee, and the customer is responsible for all shipping costs for the return. Custom orders are wholly non-refundable.

Hinchinbrook Inc. (including dba Hinchinbrook Eco Innovations; Hallprint North America) maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS). Cardholder data is securely accepted, processed and transmitted through third party processors including Square, Wix and Intuit Quickbooks which are PCI DSS Level 1 compliant. Hinchinbrook does not store any cardholder information except customer name, billing and shipping addresses for the purposes of order fulfillment (see privacy policy).

This Privacy Policy describes the information privacy practices of Hinchinbrook, Inc. and its subsidiaries, divisions, affiliates, and related entities. It covers the information that we collect about you, how we use and share this information, and your choices regarding our collection and use. By accessing our Online Services, ordering products, communicating or otherwise interacting with us, you acknowledge that you have read, understood, and agree to our collection, storage, processing use, and disclosure of your Information as described in this Policy. If you do not agree with all the terms of this Privacy Policy, your choice is to not use our Online Services or transact business with us. This Policy does not apply to any third parties or any websites that might be linked to our Online Services or products.

"Personal Information" means information that personally identifies you, and "Non-Personal Information" means information that relates to you but does not directly identify you. "Information" is collectively used herein to refer to both Personal Information and Non-Personal Information.

We may update this policy periodically without notice. The most recent version can always be found on our homepage at https://www.hinchinbrookei.com. By continuing to use our Online Services, order products, provide us information, or otherwise interact with us thereafter, you agree to accept such changes to this Policy. Please contact us if you would like information regarding the Policy or any Policy changes.

We are a United States company. Our services, including the Online Services, are operated and products provided from the United States and are subject to the applicable state and federal laws of the United States. If you are located outside of the United States, please be aware that any Information you provide to us will be transferred to servers located in the United States and processed there. By using our Online Services or otherwise transacting business with us, you are consenting to the use and disclosure of your Information in accordance with this Policy and subject to United States law, which may not provide the same level of protections as the laws of your country.

Information Collected
Hinchinbrook and our business partners and third party service providers collect Information about you from a variety of sources, including Personal Information you provide directly to us when you register for an online account or purchase any of our products, and Information we collect about you when you access or use our Online Services and otherwise interact with us. We also collect Information about you from third parties including other online services like social media, and from our business partners and third party service providers. We may combine any of the Information collected about you for the purposes described in this Policy.

a.  Personal Information. We collect Personal Information (such as your name, address, telephone number, email address, business contact and other details) when you interact with us, including but not limited to any of the following activities: register for an online account; request a quotation; submit an online form or initiate an online chat; send an email; order or purchase products from us; request or subscribe to catalogs or other information or communications from us; contact or communicate with us by any means; participate in surveys; enter contests; submit an application for employment; access or use our website pages or accounts on any third party social media platforms (such as Facebook, LinkedIn or Instagram); provide or submit comments, suggestions, or other content to us; meet with us at a tradeshow or conference; and/or otherwise interact with us online or by phone, mail, or in person.

b.  Information Collected Automatically. Our Online Services, email messages, and advertisements use various tracking technologies that may include cookies, log file information, web beacons, and location data, (collectively, "Data Collection Tools") to automatically collect Information from you. We, along with our third party business partners and service providers, use Data Collection Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. Please see below for more information regarding the Data Collection Tools that we may use.

Cookies: Some of Hinchinbrook’s business partners may use "cookies" associated with our Online Services. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. We use cookies to identify the areas of our Online Services you have visited or customized, so the next time you visit us those pages may be readily accessible and display your preferred settings or content.

Log File Information: Log file information is automatically reported by your browser or mobile device each time you access our Online Services. When you use our Online Services, servers may automatically record certain log file information such as your web request, Internet Protocol (IP) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Linked Sites, domain names, landing pages, pages viewed, and other such information.

Web Beacons: When you use our Online Services, we may employ web beacons (also known as clear gifs) which are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our Online Services.

Location Data: When you access our Online Services via a mobile device, we may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data,"" which may include GPS coordinates. Location data may convey to us information about how you browse and use our Online Services. 

Online Analytics: We use third party analytics tools, including Google Analytics, to help us measure traffic and usage trends for our Online Services. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information that assists us in improving our Online Services and offerings.

For more information regarding how Google collects, uses, and shares your information, please visit http://www.google.com/policies/privacy/partners/.

c.  Information We May Receive From Third Parties. We may receive Information about you from third parties such as our business partners and service providers. We may also obtain other Information about you such as change of address or contact information from commercially or publicly available sources.

How We Use Your Information
Hinchinbrook uses your Information that we collect, including Personal Information, for a variety of business purposes, including:

§  Providing our products to you;

§  Processing orders and payments;

§  Providing our Online Services to you;

§  Processing, creating, and managing your accounts with us;

§  Communicating with you;

§  Improving and customizing our products, Online Services, promotions, surveys, communications, and advertisements;

§  Customer service and technical support, which may include responding to your requests, Resolving issues, and/or troubleshooting problems;

§  For internal operations such as enhancing our products offerings, marketing efforts, and to conduct research and analysis;

§  Developing new products and promotions;

§  For marketing purposes, including by tracking behavior and preferences across the Online Services and third-party sites;

§  To prevent fraud or potentially illegal activities;

§  To enforce our Terms of Sale and Online Acceptable Use Policy;

§  To comply with applicable laws, regulations, and legal process; and/or

§  To protect the security and integrity of our business, Online Services, customers, and third party business partners and service providers.

We may combine any or all the Information we collect or receive about you for any of the foregoing purposes.

Information Sharing and Disclosure
We do not share, sell, or license your Personal Information to third parties for their marketing purposes.

Hinchinbrook will share and disclose your Personal Information under the following circumstances:

§  With third party service providers for the purposes of development, maintenance, and support of our Online Services; credit card processing; shipping agents; and marketing research and analysis;

§  With third party business partners in connection with our Online Services, product sales and fulfillment, and for our marketing purposes;

§  To comply with law, a court order, or other legal process, or in connection with a legal investigation;

§  As may be necessary to protect the rights and interests of Hinchinbrook, its third party business partners and service providers, and our and their respective employees, customers, visitors, users, or any other person or entity;

§  To enforce our Terms & Conditions of Sale, Online Acceptable Use Policy, and any other applicable terms and conditions and other agreements;

§  In the event of a corporate transaction, such as a merger or acquisition;

§  In aggregated or other non-personally identifiable form;

§  As otherwise permitted by this Privacy Policy; and/or

§  In accordance with your consent.

Your Choices
We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may:

§  Correct, update, and deactivate your online account;

§  Choose whether to receive promotions and offers from us; and change your preferences for certain communications (e.g., catalogues and marketing communications);

§  Request access to your Personal Information; and/or

§  Request the deletion of your Personal Information under certain circumstances as provided below.

You may exercise your choices at the time of registration, by contacting us via the Contact Information provided at the beginning of this Policy, via your online user profile, or following the instructions provided in communications sent to you. 

To the extent feasible, we will comply with one verifiable request per twelve-month period to delete your Personal Information. So that we may process your request, you must submit sufficient information to us to verify your identity before we delete any Personal Information. It may not be possible for us to delete all Personal Information about you. For example, we must retain Personal Information associated with your orders.

Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. We will, however, continue to send transaction-based emails if you place an order, request a quotation, request customer support, or make similar requests.

Please be aware that, if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, promotions, and offerings to you.

ee.  Data Collection Tools. You may be able to opt out of the automatic collection of some Information by referring to your web browser's or mobile device's options or settings menu. However, doing so may disable many of the portions, features, or functionality of our Online Services. For example, most web browsers automatically accept cookies, but you have the choice to set your browser to accept or reject cookies. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences or visit http://www.allaboutcookies.org for more information.

ff.  Google Analytics. Google provides users choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout. By installing this Add-on, no information is being sent to Google Analytics.

gg.  Location Data. You may opt out from allowing us to have access to your location data by adjusting the permissions in your web browser's or mobile device's options or settings menu, though some features of our Online Services may not function properly if use or availability of location data is impaired or disabled.

hh.  Third Party Service Providers. If you have submitted your Personal Information on a page provided in conjunction with one of our third party business partners or service providers, your Personal Information may also be maintained by such partner or the service provider. You will need to contact them separately to request removal of your Personal Information from their database.

Information Security
We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. We use industry-standard encryption technology to provide for the security of customer credit card information. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Policy.

You are responsible for maintaining the confidentiality of your online user password and account login information. You are solely responsible for any actions taken under your password or account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.

Links, Third Party Websites, and Social Media Platforms
Our Online Services and communications may contain links to other websites and social media platforms. We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you navigate to them from our Online Services or communications you receive from us. This Privacy Notice does not apply to any Linked Sites. We have no control over the collection or use of information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.

Email Security
"Phishing" is a scam designed to steal your Personal Information. You will never receive an unsolicited email from us asking for your Personal Information. If you receive an email that looks like it is from us asking you for your Personal Information, please notify us immediately.